It is possible that being “Too Friendly” with patients can get in the way? : Staff Training| Episode 170

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Is it possible that being “Too Friendly” with patients can get in the way?: Staff Training | Episode 170

Last night’s stop on the 5 cities in 5 days tour had the best turn out yet. We had over 15 staff members and 5+ business owners from the New Jersey and New York area. One question I was asked last night was “is there a point where I can be too friendly and personal with a patient?”. The front desk staff member was concerned that her ability to make a connection was impacting how they felt about her and the business she was a part of. Now there is not an issue with making a strong connection patients, but don’t let that distract you OR them on the reason why they are really visiting you, for treatment.

I hope you enjoy today’s episode, we are heading to Long Island currently for the last stop of this east coast book signing and staff training tour.

If you would like details of the Five Clinics, Five Cities, In Five Days, Book Signing Tour here:

https://www.paulgough.com/tour

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