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At the Paul Gough Physio Rooms in the U.K., we receive lots of referrals from patients every month, and the term we use for this is ‘Word Of Mouth’ referrals. So here is how to get more referrals and develop loyalty in your business. A big percentage of the referrals at PGPR are generated /Read More…
Meet Fonda, the friendly face and voice of Brad’s company Time and time again the message is clear: the importance of a great Front Desk Superstar cannot be underestimated. A smile and an understanding with patients form a bond and, as you saw at our recent Mastermind Event, business is all about lifetime customer value.Read More…
“Our front desk person is essential to the success of our business. She is the first point of contact from incoming calls. If she does well with the calls to build trust and show value in what we do, we have a very warm lead coming for a DV.” For Michael Chin, of P3 AthleticRead More…